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OPERATIONS NEWS
Keeping It Real While Doing It Right
FEB. LCT: In a world where shady business practices run rampant, evaluate whether your company is one clients can trust.

Check Yourself Before You Wreck Yourself (Professionally)
FEB. LCT: While Millennials are often considered “entitled” or “self-centered,” they aren’t the only ones guilty of these office faux pas.

How To: Chatbots As Customer Service Virtual Agents
Here are a few tips and best practices for producing a new level of client satisfaction in this increasingly digital world.

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